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Parent Email - 27th March
Guidance for Billing Existing Parents and Key Workers

As a global provider of childcare we take health and safety seriously. In light of the current outbreak of the Coronavirus (COVID-19) we have put together some information, all of which is based on Public Health England advice.

We will be monitoring the situation closely and will share with you and our educators any news as soon as we have it.

Please follow this page for more updates on coronavirus.

Please be assured we continue to work tirelessly behind the scenes to keep communication lines open. Our most recent parent letter, of Friday 20th March is available via the link above.

We have people to talk to everyone about their individual circumstances so please do not take to social media at this time and direct all enquires through either our nursery centre directors or our online enquiry form and we will be in touch with you. We are committed to provide as much support to our dedicated staff teams and families through these difficult times as we can.

In light of the Government announcement regarding the closure of all schools and nurseries from Friday (20 March 2020), we are committed to open for Key Workers and Vulnerable Children who still require childcare in these uncertain times.

Key Workers

The Government has now released a list of industries with Key Workers:

  • Health and social care
  • Education and childcare
  • Public services
  • Local and national government
  • Food and other necessary goods
  • Public safety and national security

For further information on Key Worker definitions, please visit the following links:


Schools Week

Letter from The Deputy First Minister of Scotland

Vulnerable Children

Children that are vulnerable are those with Special Education Needs, including children that need support with behaviour management. Other vulnerable groups of children are those with English as an additional language, those in receipt of 2 year or EYPP funding, with parents in the armed forces, where court orders or restricted access arrangements are in place and those that are, or who have previously been looked after by the local authority or who are known to Social Services.

This is not an exhaustive list, but the examples highlight what considerations should be taken into account to deem a child as vulnerable.

Unanswered Questions

We understand you may have unanswered questions as we navigate our way through these unique circumstances. If you do, please send us a general enquiry using our contact form here and we will get back to you as soon as we can.

UP at Busy Bees

Busy Bees provides a free on-line learning programme; Unleashing Potential (UP) that is available exclusively to our families.

UP provides simple activity ideas that you can do at home using everyday equipment you'll have around the house, helping you to support your child's learning and development.

To download UP today, visit the App Store or Google Play.

App Store Google Play Store

To set up your account, simply use the email address you have registered at your child's centre. If you have any difficulty accessing UP, please get in touch at

Other Useful Links:

Government Covid-19 guidance:

NHS 111 online:

Self-isolation guidance:

Vulnerable groups guidance:

For more information relevant to your area in the UK, please visit: